Effective Telephone Skills

This programme provides practical telephone handling skills and techniques for your staff to
confidently answer customer interactions on the telephone. This module offers participants
with effective communication skills to respond to customer enquiries and internal telephone
communication to give a positive and professional image to your business.

What you will learn include-
Keys to effective telephone communication
Telephone communication barriers
Effective listening techniques
Telephone communication red flags and enhancers
Steps to effective telephone interaction
Power of words in telephone communication
Dealing with irate customers
Developing telephone communication standards