What we can offer you
Many challenges are facing businesses in today’s fast paced competitive environment, to be competitive and to get where you want to position your business may require fresh ideas and solutions.
E-Meg Consult provides comprehensive consulting services to assist businesses implement well proven customer centric systems and strategies.
Our approach towards consulting is simple, we focus not only on assisting your organization uplift service, but also to build simpler operational systems that work to improve business performance to attract and retain customers. We ensure that these measures are cost effective and fit your business purpose.
We have a pool of experience consultants with vast experience in service strategies and are always on the lookout for practical service solutions and ideas to assist and transform business to be more competitive through our bespoke service strategies.
Our Consulting Services
Business Performance Enhancement
The success of every organization depends on customers, many challenges facing businesses today are the implementation of right
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Recruitment of Customer Service Personnel
Great businesses are built on strong frontline people with the right skills and attitude to deliver quality customer service. People who
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Call Center Setups and Management
We work with our clients and do a deep analysis of their business. We help prepare possible outcomes to different decisions.
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Service Measurements
In a competitive marketplace where technology has given the customer voice center stage, it's critical to know exactly what your customers
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Mystery Shopping
We are experts in using the concept of mystery shopping to measure and evaluate our clients’ customer service delivery processes and
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Service Culture Enhancement
Great Customer service begins with a customer centric mindset across the entire organization. Organizations that delivers exceptional customer
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When I attended E-Meg Consult’s Customer Service training, I was expecting just another “Customer Care Training” with the usual “role play” “statistics” “blame game” etc. I was pleasantly surprised at how different E-Meg Consult’s training was. The workshop was tailored and specific to my industry I work in, it contained lots of good relevant examples and was interactive all the way through. The power point presentation was simply amazing. I found this workshop to be enlightening but more importantly the delivery took account of different learning styles, something which for me shows that E-Meg Consult is on top of its game. I found the course enjoyable, the content interesting and the outcome on my business very impactful
I had the opportunity to sit in a customer service training delivered by E-Meg Consult 2 years ago and it was not the usual. The facilitator was on top of his game, fun to listen to, and used relevant scenarios across various functions. The passion for Customer Service is amazing and it was as though they infected all the participants with it. E-Meg will always come to mind when it comes to adult learning.
We subscribed to E-Meg Consult’s Business Performance Enhancement service and frankly, it is one of the best decisions we’ve ever taken. E-Meg consult is not just a service provider, but they are partners in our growth and success. They assisted us in realizing the potential for growth and how we can integrate service excellence in all our strategies and systems. We are also more streamlined and efficient in all services now and our revenues have increased consequently. We are proud to say we have service culture as a treasured company hallmark and we are glad we took the step to partner with E-Meg Consult.
Naturally, I was skeptical about the role and benefits of these consulting firms. We had tried various engagements with consulting firms organizing seminars and training modules and eventually they didn’t have any significant impact on our business. After these unsuccessful trials we stumbled upon E-Meg Consult, and we are very grateful to the one who introduced us to the consultancy. They have completely reshaped my outlook and perception when it comes to who is really the boss in my business and why it’s important to go above and beyond in satisfying them. Their training sessions are not just interactive and easy to follow but you leave equipped with relevant professional skills that raises both you and your business standard of service. I can always count on their loyalty. Thank you, E-Meg Consult.
Please let us know if you have a question, want to leave a comment, or would like further information about E-Meg Consulting Services, Training and Development Programmes
Rethink your business performance
- Are you looking for the right strategies to improve customer acquisition and retention?
- Are you looking for ways to implement efficient customer service systems and processes to improve your business performance?
- Are you looking for the best training programs to enhance the service skills of your workforce?
- Is your business failing due to poor customer service?