Customer acquisition is survival and their retention is challenging in today’s Market
What we can offer you
The battle for repeat business is critical to the long-term success in today’s competitive market place. 21 st Century businesses are reshaped by a combination of challenging customer acquisition, resource pressures, intense competition, ever changing customer preference and rapid technological changes,the business that will win are those that are focused and committed to deliver exemplary customer service.
At E-Meg Consult we assist businesses develop the right customer centric systems and training solutions that radically increase workplace efficiency, productivity and performance to new heights.
Our goal is to partner businesses to build strong relationship to assist them to be more customer focused and to leverage on service quality as a differentiator among their competitors through superior customer service, high employee performance and bespoke service strategies.
View ProfileIn a world of many choices and changing customer preferences, the quest for Products and Services simply do not tolerate ordinary customer service.
Rethink your business performance
Consulting Services
Business Performance Enhancement
The success of every organization depends on customers, many challenges facing businesses today are the implementation of right
Recruitment of Customer Service Personnel
Great businesses are built on strong frontline people with the right skills and attitude to deliver quality customer service. People who
Call Center Setups and Management
We work with our clients and do a deep analysis of their business. We help prepare possible outcomes to different decisions.
Mastering the Art of Customer Service
This program is designed to provide deep understanding of customer service to broaden your staff perspective on the importance of customer service and the need for exceptional service.
What you will learn include:-
- Understanding the dynamics of customers and customer service
- Evolution of customers
- Understanding the new business cycle in the 21 st Century
- and many more
Pulling Together Through Teamwork
Teamwork is essential in organizations for better output and bonding among employees. This training programme will encourage your staff to explore different aspects of a team and to enhance teamwork at the workplace.
What you will learn include:-
- Understanding teams, teamwork and factors for success
- Understanding team dynamics
- Pillars of teamwork
- and many more
Relevant Dynamics for Creating Job Success
This training module will improve employee performance, unlock ideas that enables employees to work with diligence to make a quantum leap to succeed in their careers
What you will learn include:-
- Understanding the relevance of work success
- Barriers to work success
- Success areas of work
- and many more