Customer acquisition is survival and their retention is challenging in today’s Market

What we can offer you

The battle for repeat business is critical to the long-term success in today’s competitive market place. 21 st Century businesses are reshaped by a combination of challenging customer acquisition, resource pressures, intense competition, ever changing customer preference and rapid technological changes,the business that will win are those that are focused and committed to deliver exemplary customer service.

At E-Meg Consult we assist businesses develop the right customer centric systems and training solutions that radically increase workplace efficiency, productivity and performance to new heights.

Our goal is to partner businesses to build strong relationship to assist them to be more customer focused and to leverage on service quality as a differentiator among their competitors through superior customer service, high employee performance and bespoke service strategies.

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In a world of many choices and changing customer preferences, the quest for Products and Services simply do not tolerate ordinary customer service.

Looking to uplift customer service in your organisation? Let us Help.

Consulting Services

Business Performance Enhancement

The success of every organization depends on customers, many challenges facing businesses today are the implementation of right

Recruitment of Customer Service Personnel

Great businesses are built on strong frontline people with the right skills and attitude to deliver quality customer service. People who

Call Center Setups and Management

We work with our clients and do a deep analysis of their business. We help prepare possible outcomes to different decisions.

Our Training Modules

Mastering the Art of Customer Service

This program is designed to provide deep understanding of customer service to broaden your staff perspective on the importance of customer service and the need for exceptional service.

What you will learn include:-

  • Understanding the dynamics of customers and customer service
  • Evolution of customers
  • Understanding the new business cycle in the 21 st Century
  • and many more

Pulling Together Through Teamwork

Teamwork is essential in organizations for better output and bonding among employees. This training programme will encourage your staff to explore different aspects of a team and to enhance teamwork at the workplace.

What you will learn include:-

  • Understanding teams, teamwork and factors for success
  • Understanding team dynamics
  • Pillars of teamwork
  • and many more

Relevant Dynamics for Creating Job Success

This training module will improve employee performance, unlock ideas that enables employees to work with diligence to make a quantum leap to succeed in their careers

What you will learn include:-

  • Understanding the relevance of work success
  • Barriers to work success
  • Success areas of work
  • and many more


You cannot manage what you don’t measure. Customer Surveys gives you actionable insights and fresh perspectives

E-Meg Consult have the expertise to carry out end-end business process evaluation, gap analysis to identify service roadblocks and baseline establishment towards the design and implementation of sustainable strategies and initiatives that aligns your internal resources and processes, people and technology to enhance your business performance.


Our expertise is your gain

E-Meg consult team have worked with organisations in a variety of industries. We bring excellence, Quality, innovation and integrity to every project we undertake. We are committed to provide customized solutions that will enhance the skills of your workforce to deliver sustainable results.

Customer satisfaction 90%
Performance 80%
Experience 70%

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