Customer complaints are opportunities not a threat. This training module provides the opportunity to learn effective service skills and proven techniques to manage customer complaints professionally to meet and exceed customer’s needs and expectations towards customer satisfaction, retention and loyalty
What you will learn include-
- Understanding the dynamics of customers and customer service
- Managing customer needs and expectations
- Understanding Customer behaviours
- Importance of customer complaints
- Turning complaints into opportunities
- Service attitudes in handling customer complaints
- Managing 8 different types of customers
- Service techniques to handle customer complaints
- Handling difficult customers
We are experts in people skills training. E-Meg consult team have worked with organisations in a variety of industries. We bring excellence, Quality, innovation and integrity to every project we undertake. We are committed to provide customized solutions that will enhance the skills of your workforce to deliver sustainable results.
CUSTOMER TESTIMONIALS
When I attended E-Meg Consult’s Customer Service training, I was expecting just another “Customer Care Training” with the usual “role play” “statistics” “blame game” etc. I was pleasantly surprised at how different E-Meg Consult’s training was. The workshop was tailored and specific to my industry I work in, it contained lots of good relevant examples and was interactive all the way through. The power point presentation was simply amazing. I found this workshop to be enlightening but more importantly the delivery took account of different learning styles, something which for me shows that E-Meg Consult is on top of its game. I found the course enjoyable, the content interesting and the outcome on my business very impactful
I had the opportunity to sit in a customer service training delivered by E-Meg Consult 2 years ago and it was not the usual. The facilitator was on top of his game, fun to listen to, and used relevant scenarios across various functions. The passion for Customer Service is amazing and it was as though they infected all the participants with it. E-Meg will always come to mind when it comes to adult learning.
We subscribed to E-Meg Consult’s Business Performance Enhancement service and frankly, it is one of the best decisions we’ve ever taken. E-Meg consult is not just a service provider, but they are partners in our growth and success. They assisted us in realizing the potential for growth and how we can integrate service excellence in all our strategies and systems. We are also more streamlined and efficient in all services now and our revenues have increased consequently. We are proud to say we have service culture as a treasured company hallmark and we are glad we took the step to partner with E-Meg Consult.
Naturally, I was skeptical about the role and benefits of these consulting firms. We had tried various engagements with consulting firms organizing seminars and training modules and eventually they didn’t have any significant impact on our business. After these unsuccessful trials we stumbled upon E-Meg Consult, and we are very grateful to the one who introduced us to the consultancy. They have completely reshaped my outlook and perception when it comes to who is really the boss in my business and why it’s important to go above and beyond in satisfying them. Their training sessions are not just interactive and easy to follow but you leave equipped with relevant professional skills that raises both you and your business standard of service. I can always count on their loyalty. Thank you, E-Meg Consult.
Please let us know if you have a question, want to leave a comment, or would like further information about E-Meg Consulting Services, Training and Development Programmes