Our Training Solutions
Amazing customer service and other people skills are crucial for any organisation that depends on its customers to be successful. E-Meg Consult provides quality customer service and high performance training programs that offers refreshing different approach to provoke and stimulate fresh thinking of your workforce. Our training solutions provides practical ideas that can be applied immediately at the work place.
To deliver on our responsibility, we emphasize on the practical aspect of the learning experience, and for this reason offer our trainees the techniques on how to apply theoretical concepts to real life business experience. We believe problems in organisations are unique and offer general training programmes and tailor made training solutions per organisational needs after a thorough needs assessment.
Our training programmes are delivered by professional highly qualified facilitators and consultants with rich hands on experience in the service industry. We adopt and combine modern teaching techniques to aid easy understanding and practical application of the concepts at the work place.
We just don’t leave our customers after training, we do carry out free post training feedback session with you to offer service tips for improvement and reinforcement per the observations of blind spots that will be evident during the training session.
Our Training Experience
Assessment
We carry out feed needs assessment to enable us provide tailor made training solutions to address business needs and expectations
Engagement
We make our training very interactive and experiential which participants finds it very engaging. This creates continuous attention and interest which enables participants gain much streams of insights.
Adaptation
We match the depth of our training materials to the level of participants and proceed at a pace that is moderately challenging to enable participants adapt very well
Fun
We make our training fun, this creates easiness and enables participants to listen and most importantly motivate them to willingly implement what is taught.
Our Training Modules
CUSTOMER TESTIMONIALS
When I attended E-Meg Consult’s Customer Service training, I was expecting just another “Customer Care Training” with the usual “role play” “statistics” “blame game” etc. I was pleasantly surprised at how different E-Meg Consult’s training was. The workshop was tailored and specific to my industry I work in, it contained lots of good relevant examples and was interactive all the way through. The power point presentation was simply amazing. I found this workshop to be enlightening but more importantly the delivery took account of different learning styles, something which for me shows that E-Meg Consult is on top of its game. I found the course enjoyable, the content interesting and the outcome on my business very impactful
I had the opportunity to sit in a customer service training delivered by E-Meg Consult 2 years ago and it was not the usual. The facilitator was on top of his game, fun to listen to, and used relevant scenarios across various functions. The passion for Customer Service is amazing and it was as though they infected all the participants with it. E-Meg will always come to mind when it comes to adult learning.
We subscribed to E-Meg Consult’s Business Performance Enhancement service and frankly, it is one of the best decisions we’ve ever taken. E-Meg consult is not just a service provider, but they are partners in our growth and success. They assisted us in realizing the potential for growth and how we can integrate service excellence in all our strategies and systems. We are also more streamlined and efficient in all services now and our revenues have increased consequently. We are proud to say we have service culture as a treasured company hallmark and we are glad we took the step to partner with E-Meg Consult.
Naturally, I was skeptical about the role and benefits of these consulting firms. We had tried various engagements with consulting firms organizing seminars and training modules and eventually they didn’t have any significant impact on our business. After these unsuccessful trials we stumbled upon E-Meg Consult, and we are very grateful to the one who introduced us to the consultancy. They have completely reshaped my outlook and perception when it comes to who is really the boss in my business and why it’s important to go above and beyond in satisfying them. Their training sessions are not just interactive and easy to follow but you leave equipped with relevant professional skills that raises both you and your business standard of service. I can always count on their loyalty. Thank you, E-Meg Consult.
Please let us know if you have a question, want to leave a comment, or would like further information about E-Meg Consulting Services, Training and Development Programmes
Rethink your business performance
- Are you looking for the right strategies to improve customer acquisition and retention?
- Are you looking for ways to implement efficient customer service systems and processes to improve your business performance?
- Are you looking for the best training programs to enhance the service skills of your workforce?
- Is your business failing due to poor customer service?