About Us
It is our pleasure to introduce E-Meg Consult,a customer service consultancy and training firm focused on assisting businesses uplift their performance through service strategies and bespoke training solutions. We are providers of proven service strategies and training solutions that radically increase business performance and workplace efficiency and performance.
We believe businesses across every industry are rethinking service and are putting up strategies to improve customer service to standout from the packs to make their competitors irrelevant which your business is not an exception.
At E-Meg Consult , we are just not only driven to improve customer service, developing people and transforming businesses, we have vast experience with diverse expertise and broad based understanding of industries across Ghana and Africa as a whole,this enables us to plan and execute our consulting and training solutions in a professional manner to exceed our customers expectations.
Our goal is partner businesses to build strong relationship to assist them to be more customer focus and to leverage on service quality as a differentiator among their competitors through our bespoke customer service consulting and training solutions
The E-Meg team would be honored to have an opportunity to interact with you on how best to support you in your organizations’ pursuit to build a dynamic customer service brand through our revolutionary consulting services and training programs.
Our Vision
To be the premium provider of customer centric solutions in uplifting business performance
Our Mission
Partner with organizations to provide bespoke customer centric Service
strategies and systems to create pathways towards business performance
Our Values
E-meg Consult values Integrity, Learning, Innovation, and delivery of service
excellence
Our goal is to partner businesses to build strong relationship to assist them to be more customer focused and to leverage on service quality as a differentiator among their competitors through superior customer service, high employee performance and bespoke
service strategies.
CUSTOMER TESTIMONIALS
When I attended E-Meg Consult’s Customer Service training, I was expecting just another “Customer Care Training” with the usual “role play” “statistics” “blame game” etc. I was pleasantly surprised at how different E-Meg Consult’s training was. The workshop was tailored and specific to my industry I work in, it contained lots of good relevant examples and was interactive all the way through. The power point presentation was simply amazing. I found this workshop to be enlightening but more importantly the delivery took account of different learning styles, something which for me shows that E-Meg Consult is on top of its game. I found the course enjoyable, the content interesting and the outcome on my business very impactful
I had the opportunity to sit in a customer service training delivered by E-Meg Consult 2 years ago and it was not the usual. The facilitator was on top of his game, fun to listen to, and used relevant scenarios across various functions. The passion for Customer Service is amazing and it was as though they infected all the participants with it. E-Meg will always come to mind when it comes to adult learning.
We subscribed to E-Meg Consult’s Business Performance Enhancement service and frankly, it is one of the best decisions we’ve ever taken. E-Meg consult is not just a service provider, but they are partners in our growth and success. They assisted us in realizing the potential for growth and how we can integrate service excellence in all our strategies and systems. We are also more streamlined and efficient in all services now and our revenues have increased consequently. We are proud to say we have service culture as a treasured company hallmark and we are glad we took the step to partner with E-Meg Consult.
Naturally, I was skeptical about the role and benefits of these consulting firms. We had tried various engagements with consulting firms organizing seminars and training modules and eventually they didn’t have any significant impact on our business. After these unsuccessful trials we stumbled upon E-Meg Consult, and we are very grateful to the one who introduced us to the consultancy. They have completely reshaped my outlook and perception when it comes to who is really the boss in my business and why it’s important to go above and beyond in satisfying them. Their training sessions are not just interactive and easy to follow but you leave equipped with relevant professional skills that raises both you and your business standard of service. I can always count on their loyalty. Thank you, E-Meg Consult.
Please let us know if you have a question, want to leave a comment, or would like further information about E-Meg Consulting Services, Training and Development Programmes
Rethink your business performance
- Are you looking for the right strategies to improve customer acquisition and retention?
- Are you looking for ways to implement efficient customer service systems and processes to improve your business performance?
- Are you looking for the best training programs to enhance the service skills of your workforce?
- Is your business failing due to poor customer service?
