The ability to deliver quality Customer service is 80% attitude and 20% skills. Until mindsets and attitude changes, delivering exceptional customer service will be a big challenge for customer service resources.
This training module will influence your front-line staff with the right mindsets and broaden their perspectives positively with the right service attitudes to be more customer focused.
What you will learn include-
- Principle foundation of customer service
- Understanding the dynamics of customers and customer service
- Mind shift towards exceptional customer service
- Keys to exceptional customer service
- Customer perceptions and impressions
- Psychology of service-Mindsets, belief systems and values
- Self-awareness-Keys to ultimate success
- Mindsets Renewal techniques
- Service attitudes for success
We are experts in people skills training. E-Meg consult team have worked with organisations in a variety of industries. We bring excellence, Quality, innovation and integrity to every project we undertake. We are committed to provide customized solutions that will enhance the skills of your workforce to deliver sustainable results.