This program is designed to provide deep understanding of customer service to broaden your staff perspective on the importance of customer service and the need for exceptional service.
Participants will master the skills to deliver quality customer service to improve customer experience and to build much awareness on the relevance of customer service to your organization growth and their personal success
What you will learn include-
- Understanding the dynamics of customers and customer service
- Evolution of customers
- Understanding the new business cycle in the 21 st Century
- Consequences of Service-Poor Vs. Excellent
- Managing customer needs and expectations
- Customer Lifetime Value
- Mastering service 8 core skills to deliver exceptional customer service
- Effective handling of difficult customers
- Stress Management
We are experts in people skills training. E-Meg consult team have worked with organisations in a variety of industries. We bring excellence, Quality, innovation and integrity to every project we undertake. We are committed to provide customized solutions that will enhance the skills of your workforce to deliver sustainable results.